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X-8000 issue with USB port

Verfasst: Mo 12. Okt 2020, 10:51
von ciaby
Hi! Sorry for writing in English, my German is still too basic :(
I have a problem with one of my X-8000 speakers bought in January.
I have been using them with great satisfaction, but around two weeks ago the USB port on the master speaker just stopped working. Whenever I connect a cable the speaker reboots itself and nothing shows up on the computer.
I tried with many computers, Windows and Linux, but the USB device is not recognized at all.
I temporarily solved the issue by swapping the speakers and using the other one, but it's not a long term solution.
I also wrote to info AT nubert.de 10 days ago, but I never received an answer.
Am I the only one with this issue?
Considering how much I paid for these speakers, it would be very unfortunate to not receive any kind of support. They are obviously still under warranty.

Re: X-8000 issue with USB port

Verfasst: Mo 12. Okt 2020, 12:29
von R. Steidle
Hey ciaby,

I am sorry to hear that you did not yet receive an answer from us. Sometimes, e-mails get lost for various reasons. Please write me a direct message here on the forum, so I can look into the matter. I promise, we will find a solution!

Re: X-8000 issue with USB port

Verfasst: Mo 12. Okt 2020, 13:56
von ciaby
Thanks for your quick answer!
I just sent you a private message :)